TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general customer support or management of non-IT functions, like facilities and human resources, too.

Team Dynamix Features

• Central ticketing repository and processing of user requests
• Setting up workflow, tracking approvals, and assisting in automating processes
• Delivering knowledge for supporting customers
• Managing IT services:
  • Resolve incidents
  • Identify and solve problems
  • Handle changes to the computing environment
  • Manage IT assets and contracts
• Project Portfolio Management (PPM):
  • Project classifications and reporting
  • Create and manage project plans (milestones, tasks, cardwall)
  • Status reporting
  • Team collaboration and task assignments
  • Resource management
  • Time tracking

Note:

• For more information about Team Dynamix and helpful training resources, visit the Team Dynamix training courses page.
• Our Information Technology Department will be able to assist users with this. Please submit a help desk ticket request via Team Dynamix. The rest of the request type is determined by the issue the client has brought up.