Overview
Submit a Service Request for issues with mobile devices
Who can submit this request?
Any Bedford County user that has a county issued mobile device
How we process your request?
Typical resolution time:
1 - 2 Business Days
Process:
After you submit your request, IT will:
- Review the request
- Gather any further information needed
- Contact the requester for scheduling and resolution
Note: Any special requests will require a separate service request (see Related Services below for additional request types).
Before you submit a service request, you will need to:
- Complete this service request in full
- Include the type of the device the service request is for
- If mobile phone - Include phone number
- If Ipad - Include Ipad number located on case