Overview
Request Service Related To Connection Issues - Either Wifi of Wired Networks
Who can submit this request?
Any Bedford County Employee That Connects To The County Network - Both Wireless and Wired
How we process your request?
Typical resolution time:
1 - 2 Business Days
Process:
After you submit your request, IT will:
- Review the request
- Investigate the issue and review network status and possible outages
- Contact the requester to gather further information and work towards resolution
Note: Any special requests will require a separate service request (see Related Services below for additional request types).
Before you submit a service request, you will need to:
- Complete this service request in full
- If wireless connection is the issue? Please include the name of the wireless network you are connecting to
- If wired connection? Please include the port number that labeled on the port