Overview
Submit Incident and Service Requests pertaining to VPN connection issues
Who can submit this request?
Any Bedford County user who has access to the Bedford County VPN services
How we process your request?
Typical resolution time:
1 - 2 Business Days
Process:
After you submit your request, IT will:
- Review the request
- Contact the user, schedule a support session and begin troubleshooting
- Work resolution of connection issue
Note: Any special requests will require a separate service request (see Related Services below for additional request types).
Before you submit a service request, you will need to:
- Ensure you have requested VPN access requested by department head using TDX service
- Have the proper software installed on workstation
- Submit a request using this service
- Include any screen shots applicable to the connection issue